Deputy Minister for Culture , Sport and Tourism, Lord Elis Thomas, made the announcement for the Gold Awards 2019. The annual list recognises accommodation business offering the highest standards of quality, exceptional comfort and hospitality. Wilton Court was one of only 129 properties to have made this prestigious listing .
Roger and Helen Wynn said: ” We are incredibly proud to receive the Visit Wales Gold Award 2019 , it is a testament to the total dedication and consistency of our team who always go that extra step to ensure that we we meet and exceed our guests expectations, that has resulted in us being included in the Gold list since 2009. Many congratulations to all the team ‘
(Since 2008): The Wilton Court Hotel in Ross-on-Wye has been included, in Visit Wales Gold Award List of accommodation and once again the Wilton Court has been bestowed a Gold Award for 2012.
The Gold Award recognises and rewards ‘outstanding quality, exceptional comfort and hospitality’ in the serviced accommodation sector in Wales. All businesses in this sector graded by Visit Wales were considered for inclusion on this list – they could not apply to be on it. Those who achieved a sufficiently high score at their most recent grading assessment were selected for mystery shopper testing. In addition to delivering a high standard to the mystery customer, they were also asked to demonstrate their commitment to training and accessibility
On hearing of Wilton Court’s success, owner Roger Wynn said, “To be judged amongst the best in Wales for the fourth year running is an incredible honour. Our whole team works incredibly hard and I am thrilled for them that all their dedication is recognised by a much coveted award. My wife, Helen and I would like to thank all our members of staff for their wonderful attention to the smallest of details and their enthusiasm for ensuring that we consistently exceed the expectations of our guests.’’